Meet the Team
Ros – Executive Director | Client Relationships
Ros has over 30 years’ experience in customer service management and business practice in both the public and private sectors.
As a co-founder of Pathways to Care (with Jane), Ros has a passion for helping people with a disability with a specific focus on helping individuals achieve their goals and be engaged in the community in order to lead a more fulfilling life.
Ros is committed to ensuring all individuals are given access the best (and right) services to help them in their journey.
Jane – Director | Human Resources & Quality
Jane has over 15 years’ experience in human resources management, culture development and organisational leadership.
She co-founded Pathways to Care with Ros, and is passionate about assisting people with a disability to achieve their goals and dreams, be engaged in the community, in order to lead a more fulfilling life.
Jane is committed to ensuring all participants access the best possible services they require, and that the team at Pathways to Care have a rewarding career that allows them to help people be the best they can be.
Sam – Operations Manager
Sam is an Occupational Therapist who has experience working with adults and children with a wide range of abilities.
He has worked within the Barwon and Northern NDIS regions with participants and their families to achieve their goals. Sam brings a client centred approach to his work along with a desire to achieve the best possible outcomes for our clients.
Keeley – Metropolitan Area Manager
Vision can help an organisation construct an ideal business concept and service for its clients, and a transformational leader focuses on helping an organisation achieve that vision. Keeley has structured her career around supporting team members to realise bold projects in the Human Services and Health Sector. With experience managing teams in State and Federally funded programs, Keeley brings an understanding of how to drive enthusiasm and energy to create positive change.
Keeley’s long-term interest in clinical services and advocacy has driven a diverse list of qualifications, including Psychology, Social Work, Management and Public Policy. Keeley is a strong believer that your daily actions should reflect your beliefs and values, and welcomes the opportunity to work with Pathways to Care.
Emma – Business Support Officer
Emma comes to Pathways to Care from a different background of Merchandising/Buying for retail, where she has gained a broad range of skills over the last 7 years. Emma has a Bachelor degree in Media and Communications and a Master’s degree in Advertising. Her university degrees along with working experience means communication is a strength of hers, along with the ability to problem solve.
The move from retail into the health world is a refreshing change for Emma. The chance to help people, whether it be from an administration point of view or helping implement new tools for participants, feels like a great opportunity to be rewarded in a working environment in a very different way than she was in the retail world.
Dianne – Support Coordinator
Di has worked in Disability services for over 30 years, commencing as a disability worker in residential services. In the mid 90’s Diane was able to undertake further training in person centred thinking, practice and facilitation, this led to roles as a Person Centred Planning Coordinator and more recently as an Intake and Planning Coordinator for a disability service.
Di is passionate and focussed on providing an individualised approach to supporting people with a disability to lead their best lives.
Rosee – Loddon based Support Coordinator
Rosee has worked in the Disability sector for over 12 years – Coordinating four Australian Disability Enterprises and assisting with programs including Day Program, Respite and Outreach services. She has supported many individuals, including a family member, with various disabilities and mental health, including ; ASD, Autism, Intellectual Disability, Aspergers, Down Syndrome, ABI and various mental health psychosocial disorders.
Rosee has established a good rapport with many Service providers throughout the industry in different regions in Rural Victoria. Her vast experience in Disability makes her a valuable member of our Support Coordination team.
Rachel – Plan Manager
Rachel is our Plan Management guru. She has a number of years experience in all things financial, and loves making sure everything adds up!
Rachel has a young family, and has even ventured into cheerleading with her daughter as a great way of keeping fit!
For all questions regarding how to manage your NDIS funds and Plan Management, then Rachel is your go-to!
Merryn – Intake Coordinator
Merryn is our friendly and welcoming Intake guru! She has 9 years experience in local Government working within Home and Community Care department undertaking all things intake and administration related.
Merryn has completed her Diploma in Business, and has many years of developing great skills in a variety of customer service roles. Her passion for assisting people with a disability and her experience in business administration make Merryn a perfect fit for this important role.
Jimmy – Accounts Team
In between studying and travelling the world, Jimmy has been generally helping out the Pathways to Care Directors for about five years now in a variety of admin roles.
Currently he is our part-time system data entry guru, Jimmy gets on well with everyone and brings some fun to the Bendigo office!
Tayah – Administration Trainee
Tayah is a bubbly, hardworking and friendly high school graduate with lots of energy and enthusiasm. Having grown up in the country town of Echuca, Tayah’s first customer service role was at a local pharmacy while she completed her studies, learning to assist people from all walks of life.
Tayah is family orientated and has an uncle who lives with disability. Tayah has watched her grandparents and other family members care for him throughout their life, and this is what has sparked an interest in working with the NDIS.
She is extremely excited to be able to help and support others out there like her uncle and grandparents.
Adrian – Plan Manager
Adrian worked as a community support worker whilst completing his study and comes to Pathways to Care after working as an NDIS support coordinator for just under two years.
Adrian is looking forward to his role in plan management, and will use his knowledge, experience and his eagle eye to process the invoices.
Luke – Support Coordinator
Luke has worked in Disability Services for over twenty five years, starting in Support Worker roles then moving into Case Management, and more recently as an NDIS Support Coordinator. He has extensive knowledge of the supports and services available in the Loddon Mallee region, and has developed excellent working relationships with many support providers which have resulted in great outcomes for participants.
Luke has a holistic, person centred approach in his work and is passionate about supporting participants in achieving their goals. His strength is in understanding people, who they really are, and how they want to shape their lives.
Rina – Administration
I grew up in Kolkata, India and I live in Bendigo with my parents. We live in the countryside and I love living there in nature with my animals. I also love travel and dancing. I have two dogs who I adore very much. I have worked in the school library and really enjoyed doing that. I am unsure what I want to do in the future.
I am a very hardworking girl and I am friendly in the workplace. I am loving working for Pathways to Care and learning a lot and meeting new people.
Melbourne Team (East)
Paul – Support Coordinator
Paul has over 10 years’ experience working in the Community/Employment Services sector assisting people with disabilities find pathways to employment.
He is committed to assisting people to enhance their lives and supporting them to achieve the specific goals that improve their quality of live and independence. Working as part of the Pathways to Care team gives him the chance to have a positive impact on people’s lives.
Outside professional life he enjoy living an active lifestyle, spending time in the gym, time with family and friends and playing in various sporting teams as an engaged member his my local community.
Marita – Support Coordinator
Marita is passionate and enthusiastic about helping people become more independent and develop skills so they can have the ‘best life possible’.
She has worked in the Disability sector allher working life, including Special education,- Special Schools and TAFE, managing Day Centres supporting ASD participants and more recently in Open Employment/DES. Marita loves to make a difference in the lives of NDIS recipients by working with them to get the most out of their Plans.
Tahlya – Support Coordinator
Tahlya is an enthusiastic and driven person who thrives on helping individuals live their best lives. Coming from a wide range of community services backgrounds, including Child Protection and Disability services, Tahlya has been lucky enough to work within the NDIS space as a client engagement officer.
Tahlya prides herself on being approachable and having a can-do attitude when faced with challenges. She looks forward to working with you as your support coordinator.
Let the fun begin!
Tani – Support Coordinator
Tani has been working in the disability sector for the last 5 years as a Disability Support Worker, coordinating a day service and outreach program and working as a Support Coordinator for participants of the NDIS.
Tani is passionate about supporting people to lead an ordinary life and to empower individual’s to learn new skills, be independent and help to implement and understand plans.
Tani has also worked in Aged Care and in the Newspaper Industry. These roles have been significant in supporting others in a caring and empathic capacity, as well as working on processes that are important in the role of Support Coordinator.
She enjoys working with people to support them in their everyday life and achieving their goals.
Kim – Support Coordinator
Kim commenced her career in the Community Services sector as an employment consultant part-time in 2012 whilst studying for her Double Diploma in Community Services Work and Case Management.
Up to date, Kim has worked in the employment, housing and disability sectors. Kim is very passionate with empowering and supporting people of various ages, backgrounds and vulnerabilities who have experience some form of social discrimination or injustice to be…… heard, be valued and build the confidence to gradually take control and make decisions for themselves.
Kim is a firm believer that it’s not the outcome that is always important but it’s the steps, the small “wins” you take and have along the way that counts…
Kim’s hobbies and interest outside work hours are: hitting the gym, watching Netflix, enjoying nice food and being the best mother to her two boys.
Kim is looking forward to a new and long-term career pathway with Pathways to Care as a Support Coordinator.
Ophelia – Support Coordinator
I believe that being able to help others is a gift. I am enthusiastic to bring changes into my client’s life and to improve their well-being. With my psychology background together with the experiences as a School Counsellor and a NDIS Support Worker, I am equipped to work with individuals from different age groups and those with a culturally/linguistically diverse background. I respect individual differences and adopt a person-centred approach to support my clients to achieve their unique goals.
Melbourne Team (West)
Heath – Senior Support Coordinator
Heath has worked in the disability sector for 18 years in roles ranging from support work, outreach, residential carer and disability employment. For the past 10 years Heath has worked in Case Management, Planning and Support Coordination for both state and federally funded support packages, including as a Local Area Coordinator for the NDIS. He has supported people of all ages, backgrounds and support needs including, but not limited to, Autism, physical (Cerebral Palsy, Spina Bifida), neurological (Multiple Sclerosis, Motor Neuron Disease, Muscular Dystrophy), psychosocial (Schizophrenia, Borderline Personality Disorder, Post Traumatic Stress and Complex Post Traumatic Stress Disorders, Anxiety, Depression), intellectual and dual disabilities.
Having lived experience, Heath is passionate about bringing a personable approach to Support Coordination, ensuring that each participant is enabled to determine how their own lives are lived.
Amee – Support Coordinator
Amee has five years of experience working in Disability Care Environment. Working as a Senior ABA therapist she was directly involved with NDIS registered support providers since the roll-out in 2016 and working hands on with families and children to achieve the best possible outcome of their goals and plans.
She is enthusiastic and passionate about helping others. She looks forward to work as a support coordinator on the west site to help navigate your plan.
Jill – Support Coordinator
Jill has over 30 years’ experience in community services, health and education, nationally and internationally; managing teams; in change management roles and as a support co-ordinator. JIll is passionate about meeting people at their point of need and working with them as they build their capacities and achieve their goals.
Tracey – Support Coordinator
Tracey comes with a long history of Customer Service and Finance having completed a Diploma of Accounting and qualifications in Frontline Management. She worked within the Aged Care Sector for 7 years during which she completed a Diploma of Community Services – Case Management. From the first class of this diploma, Tracey knew that working with and supporting people with disability was where she belonged. Her belief that every person regardless of their age, background or ability should be treated equally and given the same opportunities to achieve their goals and live their best lives is what fuels her passion for her role as Support Coordinator in the Goulburn Region.
Tracey loves spending time with her family, camping and hanging out with her husband and dog at home.
Belinda – Support Coordinator
Bel has enjoyed working as a Disability Support Worker for the last 5 years. Recently completing studies in the Community Services Sector has lead to working in Mental Health and a desire to support people with their NDIA journey.
Bel has lived experience of Mental Health Issues and a personal understanding Of Autism Spectrum Disorders. Her down to earth attitude and sense of humour are assets to assisting people to navigate solutions to any barriers they may face. Bel looks forward to working alongside participants and sharing the journey.